Software and Operational Assistant

ecoSense Cleaning provides Market-Leading Cleaning Services across the UK.

We are seeking a proactive and tech-savvy Software & Operational Assistant to support our growing team. This is a varied role combining software support, operational administration, and technology assistance across both onsite and offsite teams.

The ideal candidate will be organised, detail-oriented, and confident working with systems, data, and people. You will play a key role in maintaining operational efficiency and supporting our internal technology platforms.

Monday to Friday working 8am - 4pm

Competitive Salary

Office Location: London SE9

References will be requested.

Applicants should be able to demonstrate high abilities in the below fields.

Key Responsibilities

• Supporting and monitoring company KPIs, including tracking and reporting performance metrics

• Updating and maintaining external staff records accurately and securely

• Providing technical support to onsite and remote staff

• Assisting with troubleshooting and user support on our bespoke internal system

• Creating AI-based training videos and digital learning materials

• Data input and database management

• Supporting operational processes to improve efficiency

• Carrying out general administrative duties as required

Skills & Experience Required

• Strong IT skills and confidence using digital systems

• Ability to learn and support bespoke software platforms

• Excellent organisational and data-entry accuracy skills

• Experience providing tech support (helpdesk or internal support preferred)

• Ability to create clear and engaging training materials (video editing or AI tools experience desirable)

• Good understanding of KPI tracking and reporting

• Strong communication skills and a proactive approach

• Ability to manage multiple tasks and prioritise effectively

  
  

Desirable (but not essential)

• Experience working with CRM or internal management systems

• Familiarity with AI tools and automation software

• Previous experience in an operational or administrative support role

Please only apply with a CV via email. Applicants applying by phone or without a CV will not be put forward. References will be requested.

Anticipated Start Date - March 2026